FAQs
Where is MoeMoeKyun based?
MoeMoeKyun is a Berlin-based online retailer, with our headquarters and team located in Germany.
Do I need to worry about customs or import duties?
In over three years of international shipping, we have not had a case where a customer was charged additional customs duties upon delivery. However, customs rules vary by country, so we cannot guarantee that local authorities will never apply import taxes or duties.
How fast is shipping?
We offer free tracked shipping to the United States, United Kingdom, Germany, France, Australia and many other countries. Orders are typically processed within 1–2 business days. Estimated delivery times are 3–7 business days for the USA and UK, 5–10 business days within Europe, and 7–12 business days for Canada, Australia and New Zealand.
What is your return policy?
Unwanted items can be returned within 30 days of delivery if they are unused, undamaged and in their original packaging. Damaged, defective or incorrect items should be reported within 7 days of delivery. Please see our Refund & Returns Policy for full details.
Which payment methods do you accept?
We accept PayPal, Visa, Mastercard, Maestro, American Express, Google Pay, Apple Pay, UnionPay, Shop Pay and many more!
How can I receive information about new arrivals?
Sign up for our newsletter to stay in the loop! We get new stuff all the time and can't wait to share it with you!
Do the sizes listed in the description match the actual ones?
Yes, the sizes may differ by only 1-3 cm, depending on the properties of the material from which the product is made.
Money back guarantee
If your order is lost in transit or cannot be delivered, we will refund you. Delivery times vary by product, and some oversized items shipped by sea may take longer. The estimated delivery time shown on the product page applies. If your shipment appears significantly delayed, please contact us and we will investigate it.
Can I cancel or change my order?
Yes. Please contact us as soon as possible. Orders can usually be changed or cancelled before processing begins.
Do you provide order tracking?
Yes. All shipped orders include tracking. Your tracking number is automatically sent by email once the package is handed over to the carrier.
The product I want to buy is out of stock. Do you plan on restocking it?
It all depends on the item. Please contact us for details about specific item restocks.
Do you offer free shipping?
Yes. Free tracked shipping is available to the United States, United Kingdom, Germany, France, Australia and many other countries.
